SupportPal MCP Server

Live Ticketing Remote MCP 18 tools

Self-hosted help desk and ticketing.

Connect SupportPal Website ↗

Overview Tools Setup Feedback Related

What you can do

Connect SupportPal to your AI to triage and reply to tickets, look up customers, and keep self-service content tidy.

Tools

The MCP tools this server exposes to your AI. Defined from the SupportPal API docs ↗.

list_ticketsList and filter support tickets by status, department, assigned operator, priority or date. planned

get_ticketFetch a single ticket with its fields and metadata. planned

list_ticket_messagesList the messages (the conversation thread) on a ticket. planned

create_ticketOpen a new ticket on behalf of a user, with a subject, message, department and priority. planned

reply_to_ticketPost a reply to a ticket, as a public message to the customer or an internal operator note. planned

update_ticketUpdate a ticket: change its status, department, priority or assigned operator. planned

list_departmentsList the ticket departments. planned

list_ticket_statusesList the configured ticket statuses. planned

list_ticket_prioritiesList the configured ticket priorities. planned

list_usersList and search users (customers) by email, name or organisation. planned

get_userFetch a single user and their profile. planned

create_userCreate a new user (customer). planned

list_organisationsList organisations (companies) and their details. planned

list_operatorsList the support operators (agents). planned

list_self_service_typesList the self service article types configured in SupportPal. A simple read only call used to verify the connection works.

list_self_service_categoriesList the self service knowledge base categories. planned

search_self_service_articlesSearch and list self service knowledge base articles. planned

get_self_service_articleFetch a single self service article by id. planned

Setup

Connect SupportPal once in Geode, then point any client at your single endpoint. The first 100 requests are free.

What you'll need

• Your SupportPal URL (where to find it)
• Your API token (where to find it)

Add SupportPal in Geode

Paste your credentials once. We store them encrypted, decrypt them only in memory to make a call, and you can revoke the connection anytime.

Add the Geode endpoint to your client

Paste this into Claude, Cursor or any MCP client. SupportPal shows up automatically, along with every other tool you connect.

mcp.json

// one endpoint, every connection you enabled in Geode
{
  "mcpServers": {
    "geode": {
      "url": "https://geodemcp.com/mcp/rpc",
      "headers": {
        "Authorization": "Bearer geode_sk_a1b2c3d4…"
      }
    }
  }
}

Prefer not to store credentials? Use per-request headers instead ↓

// single-tool endpoint, your token travels per request, never stored
{
  "mcpServers": {
    "supportpal": {
      "url": "https://geodemcp.com/mcp/supportpal/rpc",
      "headers": {
        "Authorization": "Bearer geode_sk_a1b2c3d4…",
        "X-Supportpal-Base-Url": "https://help.yourcompany.com",
        "X-Supportpal-Api-Token": "your SupportPal API token"

      }
    }
  }
}

Report a bug or request a feature

We actively maintain this connection. Reports are tied to your Geode account, so we can follow up with you.

# SupportPal MCP server (via Geode)

Self-hosted help desk and ticketing.

## How to connect

Add SupportPal as a connection in Geode (your SupportPal URL plus an API token), then point your MCP client at your single Geode endpoint. First 100 requests are free.